Deploy intelligent Live Chat, designed to integrate AI and enhance the value of human interaction
Combine the power of AI with human expertise to respond faster, better qualify enquiries, and deliver a seamless customer experience — without overburdening your teams.
The leading brands trust Botnation to roll out their conversational agents
Why choose Live Chat for your customer conversations?
Live chat, the most immediate channel when the intention is strong
Live chat is the preferred channel when your visitors have a question, concern or immediate need. They are already on your site, comparing, buying or looking for help — and they expect an instant response.
Unlike email or forms, live chat allows you to interact in real time, at the decisive moment, to remove obstacles before they lead to abandonment, and to offer visible, reassuring and accessible assistance.
With AI-powered live chat connected to your teams, you can respond immediately, even outside of business hours. What’s more, you can filter and qualify requests before human intervention. Finally, you can ensure continuity between automation and human expertise.
Live chat thus becomes a key lever for conversion, support and satisfaction, capable of handling volume without sacrificing the quality of exchanges.
What an AI agent can do via text message
The Botnation Live Chat module is designed for companies that want to improve their responsiveness, reduce support workload, and ensure human support when needed.
Respond instantly to incoming requests
AI handles simple questions as soon as they come in, without keeping your users waiting.
Qualify requests before human intervention
Each conversation is contextualized and qualified before being forwarded to an agent.
Reduce the workload of support and sales teams
Agents focus on complex cases, while AI handles the rest.
Ensuring continuity between AI and humans
The user does not switch tools or channels: the conversation continues naturally.
Features designed for next-generation live chat
The Live Chat module integrates with your digital journeys to intelligently orchestrate the intervention of AI and humans.
AI determines when to hand over to humans
The AI agent automatically detects situations that require human intervention: complex requests, commercial objections, frustration, sensitive cases.
- Automatic or manual transfer
- Choosing the right service or agent
- No context lost
Pre-qualification before transfer for better-informed teams
Before escalation, AI collects key information: need, history, urgency, channel, page visited.
- Fewer repeated questions
- Faster response
- Better user experience
DIDIER AUBERT
Founder & Director AutoEasy
Botnation is my competitive advantage.
I have internalized all the knowledge of our entire management team (founders, network coordinators, network assistants, etc.) and made it available 24/7 in an AI chatbot. The management team saves valuable time to focus more on higher value-added tasks! The AI Agent answers 80% of recurring questions from our franchisees, which has allowed us to significantly reduce emails and phone calls.
One system, all channels
The Live Chat Botnation works on:
- Website
- Social media (Meta, Instagram, Messenger)
Agents operate from a centralized interface.
Automation without dehumanization: the synergy between AI and humans
AI manages volume, humans manage value.
- The agent can take control at any time.
- AI can intervene again if necessary
- La conversation reste continue et fluide
Discover more channels
Connect Botnation
to your tools, channels and data.
From WhatsApp to Shopify, HubSpot to Meta, Botnation synchronizes your customer interactions and marketing campaigns.
Discover more client cases
SNCF
The agent with 23 million messages that centralizes fares, services, and assistance for regional travelers
AutoEasy
How AutoEasy automated network support and streamlined communication with its franchisees
Essentiel Patrimoine & Viager
A conversational agent to qualify prospects in a highly human-centered market
Les Bains d'Alia
How Les Bains d'Alia digitised customer relations without losing the human touch with an AI chatbot
Advivo
How Advivo absorbs up to 3,000 discussions with its tenants every month thanks to a conversational agent
Fraisiers de France
How Fraisiers de France structured its e-commerce growth using a conversational agent
Monks Paris agency for MINI
MINI has deployed a conversational agent to engage its users and provide a seamless experience on social media.
Highly recommended by teams who use Botnation on a daily basis
Verified reviews shared by our customers, to help you make confident decisions.
Jean-Baptiste
User friendly
User-friendly, intuitive, a well-structured dashboard, a gentle learning curve... In short, Botnation offers a polished tool for hassle-free bot creation and development.
Cyprien
Excellent tool
An excellent tool that requires no coding knowledge and has responsive and knowledgeable customer service!
Marion
I have been a Botnation customer for several years and highly recommend them!
I have tested several other platforms. This one is by far the simplest, most intuitive, most accessible, and yet the most comprehensive. Customer service is extremely responsive. They help you out, advise you, and respond very quickly. In summary, a top-notch platform and a top-notch team: if you're looking to create a robot, you've found the ideal tool!
Éric
French, GDPR compliant, and meets my needs
I tested other platforms, and this one is the best suited to my needs. I wanted a chatbot on my website, and I wanted to be sure that my data was in good hands. They are French and GDPR compliant. That was a deciding factor when choosing a provider. The interface is simple and practical. Nothing to complain about.
Anaïs
Excellent AI agent solution that I have been working with for two years. I highly recommend it.
William
Delighted with my experience with Botnation
The various stakeholders are competent and responsive. Excellent interpersonal skills. I highly recommend it.
Paul
Excellent platform and great team!
Khadija
I recommend it 100%!
It was the first time I had managed a chatbot on my own, and honestly, I couldn't have asked for anything better! The tool is extremely intuitive and effective, and above all, the team is top-notch. My chatbot is running smoothly now, and that changes everything!
Cédric
Simple and effective
I was able to get to grips with this tool quickly. On the very day I signed up, I managed to get a working chatbot online 🙂
Loïc
Good agency - responsive, close to its customers, based in France
Richard
An extremely reliable platform that will help you. The easiest way to create and learn more about Facebook Messenger chatbots.
An intuitive, eco-friendly, scalable, and no-code platform powered by 14 proprietary algorithms that work for you.
Frequently asked questions about Voice Bots and intelligent IVR
Does live chat completely replace human agents?
No. Botnation operates in hybrid mode: AI handles simple requests, and humans intervene when their expertise is required.
Who decides when to switch to a human?
Escalation can be automatic (according to defined rules) or triggered manually by the user or agent.
Do agents have access to the conversation history?
Yes. The human agent retrieves the entire context before responding.
See all questions
Does live chat work on multiple channels?
Yes. It is available on the website, WhatsApp, and social media, with centralized management.
Do you need technical skills to install it?
No. Deployment is done without code, in just a few minutes.
Can live chat performance be measured?
Oui. Botnation fournit des analytics détaillées sur les conversations, les escalades et la satisfaction.
Is this compliant with the GDPR?
Yes. Botnation complies with the GDPR with consent management and data security.
