Automate your SMS conversations with a Botnation AI agent
Use SMS as a direct conversational channel to inform, follow up and qualify your users, even without an internet connection. An AI agent that is always available, simple and effective.
The leading brands trust Botnation to roll out their conversational agents
Why choose SMS for your customer conversations?
SMS, the most direct and universal channel
SMS remains one of the most reliable and widely read channels across all sectors.
It does not depend on an application or an internet connection, and instantly reaches your users, regardless of their device.
With an AI agent via text message:
Vous atteignez vos utilisateurs à coup sûr
You benefit from an almost immediate read rate.
You communicate in a simple, clear and effective manner.
SMS is particularly well suited to critical messages, reminders and short, high-value exchanges.
What an AI agent can do via text message
Botnation transforms SMS into an intelligent conversational channel, connected to your tools and capable of managing automated exchanges on a large scale.
Notifications & Key Information
Automatically send informational messages: confirmations, alerts, reminders, or important changes, directly via text message.
Automated reminders and follow-ups
Reach out to users in a personalised way: missed appointments, abandoned shopping baskets, incomplete actions or post-interaction follow-ups.
Qualification by text message
Ask simple questions via text message to identify a need, confirm an intention, or gather essential information.
Customer support via text message
Respond to common enquiries and direct users to the appropriate service when necessary, via a simple and accessible channel.
Companies use automated SMS with Botnation
Discover how teams use SMS to inform, follow up and interact effectively with their users.
Two-way SMS conversations
SMS is not limited to sending messages.
With Botnation, your users can respond and interact naturally with your AI agent.
Simple and seamless exchanges
Understanding user responses
Automatic conversation tracking
Smart SMS scenarios
Scenarios designed for SMS:
Appointment reminders
Action confirmations
Targeted reminders
Short questions and guided answers
Each message is designed to be clear, concise and effective.
ERICK CIRAUD
Founder & CEO, Fraisiers de France
The conversational agent has become an indispensable complementary tool in our e-commerce business.
The agent operates autonomously and answers most of the questions that customers ask over the phone. This results in less frustration for customers, greater efficiency for teams, and continued business growth without the need to work harder.
Integration with your business tools
SMS is connected to your ecosystem:
CRM
Planning tools
Marketing tools
Internal systems
Actions are triggered automatically from conversations.
An agent where humans can take back control
The AI agent handles simple SMS exchanges and can transfer the conversation to a human when the situation requires it.
Continuity of exchange
Better user experience
Moins de charge opérationnelle
Discover more channels
Connect Botnation
to your tools, channels and data.
From WhatsApp to Shopify, HubSpot to Meta, Botnation synchronizes your customer interactions and marketing campaigns.
Discover more client cases
SNCF
The agent with 23 million messages that centralizes fares, services, and assistance for regional travelers
AutoEasy
How AutoEasy automated network support and streamlined communication with its franchisees
Essentiel Patrimoine & Viager
A conversational agent to qualify prospects in a highly human-centered market
Les Bains d'Alia
How Les Bains d'Alia digitised customer relations without losing the human touch with an AI chatbot
Advivo
How Advivo absorbs up to 3,000 discussions with its tenants every month thanks to a conversational agent
Fraisiers de France
How Fraisiers de France structured its e-commerce growth using a conversational agent
Monks Paris agency for MINI
MINI has deployed a conversational agent to engage its users and provide a seamless experience on social media.
Highly recommended by teams who use Botnation on a daily basis
Verified reviews shared by our customers, to help you make confident decisions.
Cyprien
Excellent tool
An excellent tool that requires no coding knowledge and has responsive and knowledgeable customer service!
William
Delighted with my experience with Botnation
The various stakeholders are competent and responsive. Excellent interpersonal skills. I highly recommend it.
Marion
I have been a Botnation customer for several years and highly recommend them!
I have tested several other platforms. This one is by far the simplest, most intuitive, most accessible, and yet the most comprehensive. Customer service is extremely responsive. They help you out, advise you, and respond very quickly. In summary, a top-notch platform and a top-notch team: if you're looking to create a robot, you've found the ideal tool!
Anaïs
Excellent AI agent solution that I have been working with for two years. I highly recommend it.
Jean-Baptiste
User friendly
User-friendly, intuitive, a well-structured dashboard, a gentle learning curve... In short, Botnation offers a polished tool for hassle-free bot creation and development.
Loïc
Good agency - responsive, close to its customers, based in France
Éric
French, GDPR compliant, and meets my needs
I tested other platforms, and this one is the best suited to my needs. I wanted a chatbot on my website, and I wanted to be sure that my data was in good hands. They are French and GDPR compliant. That was a deciding factor when choosing a provider. The interface is simple and practical. Nothing to complain about.
Paul
Excellent platform and great team!
Cédric
Simple and effective
I was able to get to grips with this tool quickly. On the very day I signed up, I managed to get a working chatbot online 🙂
Khadija
I recommend it 100%!
It was the first time I had managed a chatbot on my own, and honestly, I couldn't have asked for anything better! The tool is extremely intuitive and effective, and above all, the team is top-notch. My chatbot is running smoothly now, and that changes everything!
Richard
An extremely reliable platform that will help you. The easiest way to create and learn more about Facebook Messenger chatbots.
An intuitive, eco-friendly, scalable, and no-code platform powered by 14 proprietary algorithms that work for you.
Frequently asked questions
Why use an SMS chatbot?
SMS guarantees high visibility and almost immediate reading. It is ideal for critical messages, reminders and short exchanges.
Does SMS work without an internet connection?
Yes. SMS does not require any application or internet connection, making it a universal channel.
Can we receive replies to text messages sent?
Yes. Botnation enables two-way SMS conversations with automatic understanding and processing of responses.
See all questions
Is SMS suitable for lead generation?
Yes, for simple qualifications or confirmations of intent, particularly as a complement to other channels.
Can we hand over to a human agent?
Yes. Botnation operates in hybrid mode and allows a human to take over the conversation if necessary.
Do you need technical skills to deploy SMS?
No. Configuration is done without code from the Botnation platform.
Is the SMS chatbot GDPR compliant?
Yes. Botnation complies with the GDPR with consent management and data security.
Can SMS be connected to a CRM?
Yes. SMS conversations can be synchronised with your CRM and business tools.
