Chatbots have been all the rage for a few years now. No longer just a buzzword, chatbots are real communication tools that are revolutionizing the world of online business. Convenient for optimal customer service, this marketing solution is now a must-have. However, there are very few service providers on the market who can set up high-performance chatbots. It’s hard not to count Botnation among these creation tools, isn’t it? This chatbot builder is aimed at all those involved in e-commerce and digital communications. You don’t need any training to create your conversational bot with this builder. If you’d like to find out more, please read on to discover the benefits of this French platform.
Create your online chatbots with ease
By far the most important feature of this chatbot builder is its simplicity. Indeed, when you visit the platform, you’ll immediately be directed to a dashboard. From there, you can access the software creation interface. This is where you create your conversational agent.
There are two ways of doing this. You can either use one of the hundreds ofchatbot templates available, or create your own chatbot from scratch. If you opt for the former, you can be sure of receiving a fully pre-designed, ready-to-use chatbot template. This is a practical option for you if you’re not a user with any chatbot experience. All you have to do is choose the template that suits you best, and you’re done.
As for the second solution, creating a virtual chat agent on Botnation doesn’t necessarily require any special training or expertise in computer science or artificial intelligence. Even if you have to create the bot’s tree structure, you can still benefit from technical assistance.
Start by defining a welcome message for your prospects. This is the message that will be sent to any new visitor or user to the corporate site. It’s the beginning of a potential conversation. To do this, the message must be relevant, so as to elicit responses from the visitor.
After this stage, you can move on to customizing the chatbot (name, address, gender…). You can also integrate audio and video content into the chat bot to optimize the visual aspect.
Create chatbots with cutting-edge functionality
Botnation’s offering of artificial intelligence technology is well known on the market. This chat bot creation support enables the design of conversational agents capable of executing given tasks. Most of these tasks are, in principle, intended for a real agent.
By choosing Botnation as your chatbot builder, you benefit from a template library that offers bots with powerful technologies. It’s a support tool that lets you copy a function from a template to the chatbot you’re creating. So you don’t need to write any code to integrate data into your marketing tool or support.
Among the functionalities you can integrate into your chat agents is customer service management. However, beyond the chatbot’s mechanical function (sending messages/responding to visitors and prospects), the Botnation builder lets you create a super-intelligent bot . Bots’ performance is essential to improving the user or customer experience on your company’s platform.
Create reliable chatbots
Even if you haven’t thought about it, the security and confidentiality offered by your marketing robot are just as important as those you would expect from a real employee. Given that this tool is intended to provide you with ongoing assistance, you need to make sure that the software ‘s level of security is reliable.
Since most of your company’s confidential information is taken into account by the latter. Botnation makes it possible to create virtual exchange applications based on code that is extremely difficult to hack. Messages sent by customers via various platforms (Facebook Messenger, WhatsApp Messenger, websites) are therefore out of harm’s way. The same goes for responses generated by the virtual chat bot for users.
Be aware that your competitors, acting in bad faith, may appropriate your software or stand-alone application to damage your company’s image. It is therefore wiser to create a chatbot via Botnation for greater security.
In terms of IT security, this is particularly important for news site administrators. The latter must take the necessary steps to ensure that the content is reliable and cannot be modified by third parties.
Create fast chatbots
As a business owner, when you opt to automate your services, the main risk you need to avoid is a lack of responsiveness. For example, if thevirtual conversation agent doesn’t react quickly to customers’ messages, they may prefer to turn to other, relatively more dynamic service providers.
To achieve this, your chatbot needs to be able to receive and handle several prospects at once, without keeping callers waiting. In fact, this is the aim of using conversational agents in business. Botnation gives you tools that are as effective as they are responsive. What’s more, you don’t need to create your software’s tree structure yourself before giving your bot this capability.
Create your own chatbots for free
Botnation’s other distinctive feature is that it offers free chatbot creation services. In fact, users of this web platform can choose between paid and free services. You can test the tool for free and then upgrade to the paid version if you want to exploit it to the full, whether on your website or on messaging services such as WhatsApp or messenger.
