Ice Breakers to break the ice with your Messenger Chatbots
Facebook Messenger has introduced an ice-breaking feature for your Chatbot users.
Indeed, when you first contact the Chatbot, rather than offering a simple “Start” button to begin the conversation, we’ll propose a maximum of 4 questions, all of which will redirect you to a sequence of your choice.
To set up these Ice Breakers, go to your Chatbot settings and associate a question with a sequence.
Start a new conversation with your Chatbot to see the result. If a chat is already open, delete it and contact the Chatbot again to see the Ice Breakers in action.