How to personalize the email sent during an escalation to human?

Is it possible to customize the email message sent to a human?

It is not possible to personalize this message further, however nothing prevents you from using the Gmail or Mailgun function in addition to the escalation to manage your own emails and recipients that you can personalize as you wish, including with variables if needed.

Moreover, it is also possible to disable the sending of this message in the settings of your Botnation chatbot.

Send an email with Gmail
Transfer the chatbot discussion to a human
The variables

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