Recommendations for importing a video into your Chatbot

This article presents the recommendations for an optimal use of the videos

It is important not to import just any video into your Chatbot because the user experience can be significantly degraded. Indeed, if your video is too heavy, it will take longer to load and launch.

To optimize this weight, you can reduce the size of your video and/or compress it. Be aware that doing these operations will not necessarily affect the quality of the video.


A full HD 1080p video is not useful in a small chatbot window. Choose a small format, you will gain a lot in loading time and fluidity. We recommend videos with a width of 640px which is much more reasonable.


The principle of compression is to reduce the weight of the video by reducing the quality of the image, the quality of the sound and by reducing the number of frames per second.

With video processing software, you can compress your videos and drastically reduce their weight without the loss of quality being visible to the naked eye.

You can find many free software that will help you process your videos.

Errors during upload

Errors during video upload can be related to the following:

  • Size: Botnation limits the size of videos to 3MB if you import a video from your computer or 25MB if you import a video that is already online.
  • Format: Botnation only accepts mp4 format.
  • Upload time: If the video takes too long to be sent to our servers, we block the transfer for safety reasons. If you are sending a video from your computer, your bandwidth may be too low. If you use the url of a video already online, the server hosting the video may not deliver it fast enough.

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