All you need to know about Artificial Intelligence on Botnation: Before you start…
Part 3 of 8 1.1 Do you really need an AI? Don’t be too quick to answer, as this is a choice that is not without consequences. Developing the AI …
Facebook Messenger
All you need to know about Artificial Intelligence on Botnation: Introduction
Part 2 of 8 “Artificial Intelligence”, this simple association of words makes people dream or fear. AI takes more and more place in our daily life and, lately, seems to …
The Bricks
How to facilitate the management of multiple chatbots with Bricks. The Brick is a new feature in beta test that facilitates the management of chatbots with identical behaviors. Unlike groups, …
The settings of a sequence (Messenger)
Persona, link to the sequence, context… The settings of a sequence can be found in the title bar on the far right. Just move the mouse over the white icon …
How to add a persona to my chatbot? (Messenger)
Give several virtual identities to your Messenger bot A persona is a virtual identity that the chatbot can take on at a given moment. When a persona takes control of …
Configure the escalation to human based on days and times
Case study of the use of conditions on date variables native to Botnation We will take the case of a customer service where the advisers are available from Monday to …
Transfer feature – escalation – to transfer the discussion to a human
Native escalation module integrated in your Chatbot Many of you tell us that chatbots are great for helping you improve your business and customer satisfaction on a daily basis. However, …
Recurring notifications from your chatbot
Easily add a recurring Facebook Messenger notification that will run regularly. Before starting this article, I advise you to have a look at the following article that explains how Push …
New Rules for Sending Facebook Messenger Push Notifications
As of March 4, 2020, Facebook Messenger updates its platform Facebook Messenger makes important changes to improve the user experience and limit the number of unsolicited messages (spam). The objective …
Restart the conversation with an automatic message (Facebook Messenger)
Add a reminder to an inactive user at X minutes or X hours Use Only for Facebook Messenger it is possible to automatically set during the conversation a sequence that …
Push Notifications on Facebook Messenger
No more alerts by email or through different applications. Send them a notification directly on Facebook Messenger. Thanks to the new version of Botnation’s “Push notifications” module you can send …
Opt out of Push Notifications
Here’s how to allow your Botnation chatbot users to unsubscribe from push notifications on Facebook Messenger. 1 – Create an “AI” rule with the words “unsubscribe”, “no longer receive”, “stop”, …