Conversational AI: trends and future challenges

Conversational AIs, also known as chatbots, are enjoying rapid growth thanks to their many applications. From search to social networking, these intelligent agents are revolutionizing the way we interact with the digital world. In this article, we present the latest advances in the field and the main issues at stake.

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Latest innovations in conversational AI

Oracle supports Microsoft in Bing conversational search

Technology giant Oracle gives Microsoft a boost in the coveted land of Bing conversational search. The two companies have signed a multi-year agreement aimed at accelerating advances in artificial intelligence (AI) services. Thanks to this collaboration, Microsoft will benefit from the AI of Oracle Cloud Infrastructure to improve its services and conquer a highly competitive market.

Brave launches its privacy-friendly conversational AI

Browser Brave officially announces the deployment of its conversational artificial intelligence, Leo. This innovation is based on Meta’s language models and promises to respect users’ privacy, unlike some other chatbots. Already available on version 1.60 of the browser, Leo should quickly win over Internet users concerned about preserving their online privacy.

Instagram studies the possibility of creating conversational AIs for its members

Developer Alessandro Paluzzi revealed on Twitter that social network Instagram is designing a feature that allows members to create their own virtual friends using AI. Called “Create an AI” or “Make an AI”, this feature will let users fill in a form to personalize their intelligent agent. Although still in the development phase, the news is likely to revolutionize the way we interact with social networks.

The challenges of conversational AI

  • Privacy: Conversational AI raises many privacy issues. It is essential to ensure that users’ personal data is not exploited for malicious purposes.
  • Ethics: The use of conversational AI also raises ethical issues. The content created by these intelligent agents must respect certain values and avoid any form of discrimination or misinformation.
  • Regulation: With the rapid development of artificial intelligence, it is becoming crucial to put in place regulations and standards to ensure the responsible use of chatbots.
  • Accessibility: Finally, conversational AI must be designed to deliver an optimal user experience, while being accessible to all, whatever the user’s technical skills.

Future prospects for conversational AI

Recent advances in conversational AI demonstrate considerable potential for improving our everyday lives. Here are a few thoughts on the evolution of these intelligent agents:

  • Multilingual conversational AI: In the future, it will probably be possible to communicate with chatbots in several languages, facilitating international exchanges.
  • Integration in a variety of fields: Conversational AI could be integrated into a growing number of sectors, such as healthcare, education and industry.
  • Emotional technology: Intelligent agents could also develop the ability to understand and express emotions, making their interaction with humans more natural and rewarding.
  • Personalized conversational AI: As Instagram’s project hints, users could soon create their own conversational AIs reflecting their specific preferences and needs.

Conversational AIs are at the heart of a true digital revolution, offering unprecedented opportunities for learning, helping and communicating. However, in the face of ethical and regulatory challenges, it is essential to guarantee responsible use that respects users. By continuing to innovate and focusing on transparency, companies involved in the development of conversational AI can play a key role in building a more inclusive and sustainable digital future.

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Amandine Carpentier