Among our customers, we count a significant number of companies serving animal health. These chatbots built via Botnation usually have advanced functions and complex mechanisms. Very well built, we also note that these chatbots constantly push our artificial intelligence / NLP function to its limits. Ideal to challenge Botnation technology! David Page created the chatbots for Wolf Learning Consulting, a consulting firm in the animal health industry. He agreed to talk to us about his experience with chatbots and their implementation on the platform. It’s time to learn new practices!
Introduce yourself and your company
I am David Page, Manager of the Development Team at Wolf Learning Consulting. Based in France and England, we are a consulting and communication agency specialized in creating innovative training experiences in animal health.
What were your issues before launching your chatbot?
We carry out many training courses for veterinarians, in the form of interactive clinical cases. The collection of the history and memorabilia (history of the animal and the disease) is important to guide the consultation and the diagnosis. This involves interviewing the pet owner to identify any symptoms, among other things. The current tools used to develop such exercises in digital format only allowed us to propose these interactions in the form of multiple choice quizzes. This leads to a response bias, by displaying the correct answers instead of allowing free thinking.
How did you come to the conclusion that a chatbot would meet these needs?
The chatbot allows the veterinarian to ask questions as if he was facing a real owner. In addition, each question leads to a reaction from the owner, sometimes with imprecise answers that need to be clarified. The feeling is therefore as close as possible to a real life interaction.
Why did you choose the Botnation solution? We chose Botnation for its no-code solution and its intuitive interface. But also for its flexibility of integration and the possibility of using Webhook to make the chatbot communicate with our training experiences in real time. The conversation tracking is a real plus in the improvement of the chatbot.
How did you build the chatbot? What was the creative process?
First of all, we had the chance to talk with Marion Chaussonnet (CEO of Askovet) about her experience using this solution to offer virtual assistants in veterinary clinics. We went through an initial design phase where we wrote the ideal dialogue between the veterinarian and the owner. From this conversation, we defined the keywords and only then did we integrate the content into Botnation. We proceeded in waves of integrations, followed by user testing.
Have you been able to measure the first results?
90% of the 30 or so vets who underwent startup training were able to communicate properly with this chatbot owner. We were able to follow these conversations and note a trend in forgetting or imprecision of some of the questions asked by these veterinarians. The trainer present could therefore intervene in a specific way by reworking the forgotten questions. Further training is planned as part of the rollout of this project.
Would you have some advice for a company that also wants to launch a chatbot?
Take the time to design the conversation, define the keywords and think about the contexts before integrating the content into the Botnation tool. It is also important to keep in mind that the chatbot is evolving, it must be enriched regularly to be efficient.
Discover Wolf Learning Consulting’s chatbot by contacting them on their website !