Voicebot, definition and advantages

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A Voicebot is a computer program designed to interact with users through voice. It is a technology specially designed to recognize and respond to voice requests during conversations. Voicebots offer a variety of experiences that allow the user to communicate with the software by voice.

What is a Voicebot?

A Voicebot is a type of conversational agent that allows the user to engage in a speech interaction. While traditional conversational agents such as chatbots are activated by text commands or specific keywords, voicebots are activated exclusively by voice. A Voicebot is usually accessed via an app or smart device like Alexa or Google Home. Once launched by the user, the Voicebot transforms itself into a voice interlocutor that analyzes and understands the request and provides an appropriate response.

How does a Voicebot work?

Voicebots work on the principle of voice recognition. When a user talks to a Voicebot, the program first converts the human voice into text, allowing it to “understand” the message. The program can then analyze the text to identify key words and find the best way to answer the question or solve the problem. When the process is finished, just like the callbot, the voicebot can then convert its response into audio format and transmit it to the user.


Advantages of the Voicebot

Voicebots offer a variety of benefits for businesses and customers. Here are some of the main benefits:

  • Faster and more efficient: Voicebots are able to process queries faster and more efficiently than humans. This means that companies can provide faster and more accurate customer support.
  • Cost reduction: Voicebots can help companies reduce labor costs by automating certain tasks. For example, Voicebots can provide quick assistance to customers without having to hire additional representatives.
  • Improved customer experience: Voicebots can provide an enhanced customer experience. They can provide immediate, personalized responses to customers and take action to resolve customer issues more quickly.

Limits of the Voicebot

Although Voicebots have many advantages, they also have some limitations. The main limitation of Voicebots is their ability to understand language and recognize different accents. Voicebots are also not very good at processing complex sentences. In addition, they may have difficulty recognizing technical terms or proper nouns, making it difficult to solve problems. Finally, Voicebots still need improvements to better integrate technologies such as visioning and language understanding.

Voicebots are a very promising technology that offers businesses and consumers significant benefits. They allow companies to improve customer service and reduce labor costs. Although they still face limitations, Voicebots remain an excellent way to communicate vocally with computer programs.

Amandine Carpentier

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