Chatbot For Wordpress
When a customer walks into your store, you get to see them face to face and can initiate a one-on-one conversation. This helps you get a better idea of what it is your potential client wants and allows you to help and answer any questions they may have. Unfortunately, you can’t really replicate this experience with a website; but what if I told you that you could come close?
Email is great, people use it every day for both work and pleasure, but it does not quite scratch that itch that a live conversation can. Live chat certainly has its edge and strong advantages when used properly, but what are your options if you don’t have a fully staffed Customer Service?
Let us take a look at Chatbots and how beneficial they are for your WordPress site and your business. What kind of features a chatbot for WordPress can have? And how do you use them?
A Chatbots summary
Let’s take a quick look at what your typical chatbot does for you and your customers. By having a chatbot, you can instantly make your website more interactive and more engaging for visitors and customers.
Chatbots simulate and replicate live chats in real time. No waiting in between responses. If visitors have questions, your chatbot is there to answer them and/or point in the right direction towards what it is they are looking for.
They can also offer 24/7 support, as well as showcase any possible promotions or sales you might have at present. An even better version of that; is using your chatbot to help point your website visitors towards the latest news or a section in a page that you want them to focus on.
Another great thing about Botnation’s creation platform for WordPress chatbots is that well… it does not just have to be for WordPress sites. Botnation is extremely flexible and versatile! You can have your chatbot as a standalone landing page or publish it on Facebook Messenger to engage the fans of your Facebook page.
Here is a short summary of the instant benefits you will see from having a chatbot for your WordPress site:
- Faster responses to visitors
- Makes your website more interactive and engaging
- Offer your customers 24/7 support
- Showcase current and upcoming promotions and deals
- Collect user data such as emails
Just by using a chatbot, you will instantly see these benefits. But, what about some of the more “long-term” and not so obvious benefits you can expect from having your very own WordPress Chatbot ?
A deeper look into WordPress Chatbot Usage
Okay, so you roughly know what short-term and instant benefits you will get from implementing a WordPress Chatbot on your site. Let’s get into some of the more long-term benefits and other pros you can expect.
So what are these long-term benefits?
- Collect Information for your client database.
- Help cut operation costs
- Constant learning and future support for your own human staff
As any business owner will know, collecting information about your customers and visitors is vital and can make a real difference when it comes to future potential conversions. Having your very own Botnation chatbot helps you collect this information and allow you to store and upload it into your own spreadsheets or database for the information to be utilized later.
The next “not so obvious” benefit of using Chatbots is that they can help you cut your operation costs by up to 30%. Now of course, that percentage number can vary depending on the size of your company/corporation amongst other things, but it makes sense if you think about it. Data shows that chatbots have helped businesses handle up to 80% of their site’s visitors’ enquiries. Once again, the percentage will differ based on two main factors: How efficiently and “configured” your chatbot is, and the size and scope of your service.
AI learning and in-house support training
Looking at the word “bot” in chatbot; that’s exactly what chatbots are. They are bots! Which means they must use artificial intelligence in order to adapt and learn. With that being said, you still need to “help and assist” in its learning, in both the configuration stage as well as the constantly evolving phases, but in the long-term, your ever-learning chatbot can eventually settle most common issues as well as even help to train your human staff on frequent problems.
As you can see, there are many benefits and pros to having your very own chatbot for WordPress on your websites and landing pages. And these are just the main pros and benefits. But in the theme of helping you to make informed decisions regarding chatbots, let’s take a look at some of the cons of using them.
What are some cons of using Chatbots for your site?
So, we have gone through some of the main factors of how using a Chatbot for WordPress is great and beneficial. But nothing is perfect in this world and having actionable knowledge on something you will use is both important and necessary. So, what should you look out for and what are some of the possible cons?
Let me start with some little contradictions to some of the benefits I previously listed. Whilst they are great benefits and pros; I think it’s best you learn and understand the conditions and limits of some of those pros. Starting with my 3rd listed item in the pros feature list: “Offer your customers 24/7 support”.
Whilst this statement is still true, you must understand that the actual “support” ability of your chatbot can greatly vary. Whilst chatbots are essential (my opinion might be a little biased), you must understand that to properly utilize them you need to “properly configure” and set them up. At the end of the day, chatbots are still just that, bots!
If you aren't experienced or don’t spend the time setting up your chatbot properly and making sure that you set up its responses and its AI learning triggers; then you just may end up giving your website visitors and customers a potentially bad experience and thus put them off from your beloved chatbot for WordPress.
What do I exactly mean by that? Think about it for a moment; It is like talking to a salesperson who does not really know their own product. Or when you are trying to use a new app and/or gadget for the first time, and it really does not work or do what you want it to. A bad chatbot is a mixture of those 2 things, and when not set up correctly and used; it can leave your website visitors with a sour taste and bad experience.
Slowing your website down. You might be worried about this part if you think chatbots might slow the loading or performance of your website down. And you have every right to be worried. While this may be somewhat true, it is very unlikely that it’s the actual chatbot itself as it will be dependent on some things that probably won’t be the chatbot’s fault such as Your website's optimization.
If your website is not properly optimized, you are at risk of everything being slow. If your site is well optimized, then make sure your chatbot is always up to date and is correctly installed and configured to prevent it causing any issues. On the Botnation side, we regularly optimize the code so that the impact on your performance is always as low as possible.
As you can see, when set up correctly; there are very few downsides to using WordPress Chatbots. And even if a fault occurs, it is usually always easy to fix.
Now of course, the easiest way to ensure that no problems ever occur is to ensure you use the best chatbot creation platform available. And that is where Botnation can help: We offer the best chatbot for WordPress creation platform and for other channels as well.
Focusing on adaptability, efficiency, optimized performance and ease-of-use; Botnation ensures that everything is done to simplify the creation and use of your chatbot. The main benefit of our services is that you create your own chatbot to do what you want and need it to do. Customizability is king!
Supporting all the benefits I have listed earlier; Botnation takes all the best features and ensures you have the optimal experience you can get with a chatbot. Featuring a super easy install and implementation for WordPress sites; configuring the chatbot extension and installing your Botnation.ai WordPress plugin is extremely easy.
And the features get deeper. Whether it is deep and advanced trigger responses and AI learning, or simplified automated tasks, having the best chatbot can really make a difference. Your chatbot has collected client and visitor information, great. You know what’s better? Botnation can then import all of that for you into a spreadsheet. Perfect to make the data accessible and easy to manipulate.
Conclusion for chatbots
Like pretty much any sort of technological tool or gadget, they can be great when used properly. Chatbots are no exception. You cannot go wrong having a chatbot in your website's arsenal. Even if you do not want it to be too intrusive; you can simply modify and customize it so that it’s simply there, for the visitor to use if wanted or needed.
The benefits and pros far outweigh the cons, since the cons can be suppressed and altered to your liking. There is little to no reason to not be using chatbots, so why not start today with the best chatbot for WordPress creation platform there is ?