Alain Pezzoni of the BeOnPerf Agency shares his vision of chatbots

Beonperf

Botnation AI has developed a network of partners in France and abroad. BeOnPerf is a long-standing partner that supports brands in their digital strategy, with a particular focus on e-commerce, traffic acquisition and economic performance.

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Since 2017, BeOnPerf has also been supporting brands in the implementation of chatbots based on the Botnation platform.

Alain Pezzoni

Alain Pezzoni, director of BeOnPerf and digital expert at AIR FRANCE KLM for 15 years, co-founder of the start-up Skiioo.com and lecturer in digital marketing in several specialized training programs (ESM Geneva, SAWI Lausanne).

How do you feel about the explosion of conversational marketing?

This is a real conversational revolution that goes far beyond social networks. The growing penetration of messaging apps for the general public (Messenger, WhatsApp) and for businesses (Slack) in exchanges between individuals as well as between consumers and businesses opens up opportunities of the same order as the explosion of email boxes in the 1990s. This is a real conversational revolution that goes far beyond social networks. Messaging will replace both email (at least in part) and phone conversations that young people have almost totally replaced with text / video / image messages. In addition to this, the size of the main player combines two key assets: Messenger and WhatsApp whose audience is considerable and already connected.

What are the opportunities of chatbots for brands?

They seem to be unlimited since they touch on pre-sales (lead gen, advice, product/service presentation, FAQ, qualification, etc.), sales (purchase assistance, appointment setting) and post-sales (customer relations, customer care, helpdesk). Just about every situation where companies interact with their customers can justify a chatbot for at least part of the needs or initiation of the conversation.


For which uses do your customers want to create a chatbot?

To allow a first experience of chatbot on a simple and quick problem to implement. Today the customer is wondering where to start when he realizes the size of the potential. The idea is to give him a first chatbot experience on a simple and quick to implement issue like lead generation.

BeonPerf Agency

What are the benefits of creating a chatbot with Botnation AI?

Botnation has been active for a long time in the field of bots and has a solid experience with many companies, thus multiplying the opportunities for feedback. In addition, the team is very attentive to its network of partners and offers real added value in customer education. Botnation has a solid experience with many companies


How does it work with Botnation AI?

Very good cooperation in the pre-sales phases regarding BeOnPerf (help with prospecting) + help with technical implementation / bot configuration.


What advice would you give to those who would like to create their own bot?

Learn about existing use cases, especially in the US market, to find inspiration for business objectives and execution. Almost all industries have already had initial experiences from which to draw inspiration. Finally, very good specialized sites or LinkedIn groups are excellent sources of information on the subject.

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