How to add a persona to my chatbot? (Web Chatbot)
Give several virtual identities to your bot A persona is a virtual identity that the chatbot can take on at a given moment. The identity and avatar of your chatbot …
Web-Chatbot
How to customize my web chatbot?
How to change the appearance of my web bot Since version 2.7, the customization of the appearance of its web chatbot has become much more complete. This article will explain …
The advanced mode of escalation to human (Web Chatbot)
Live-chat on your web chatbot Botnation has a human escalation module by default. In short, when the chatbot shows its limits (because it does!), you can propose to transfer the …
Configure the escalation to human based on days and times
Case study of the use of conditions on date variables native to Botnation We will take the case of a customer service where the advisers are available from Monday to …
Transfer feature – escalation – to transfer the discussion to a human
Native escalation module integrated in your Chatbot Many of you tell us that chatbots are great for helping you improve your business and customer satisfaction on a daily basis. However, …
Add Quick Replies (Web Chatbot)
Quick Replies in your web chatbot. 1. Use There are two different ways to create Quick Replies. The first is to add this feature directly by clicking on the “Quick …
Add buttons (Web Chatbot)
Add action buttons to your web chatbot 1. Use There are two different ways to create a button. The first is to add this feature directly by clicking on the …
Add a poll to a chatbot
Here’s how to insert polls into your chatbots 1. Use To add a poll to your chatbot you need to proceed in two steps: first you need to create the …
Use of a carousel
You want to add a carousel to your chatbot 1. Use Among the construction features, click on “Carousel”. The carousel contains images, a title, a subtitle and 3 action buttons …
Why is the GPS of my Web Chatbot less accurate than that of my Mobile Chatbot?
GPS and Geolocation The location transmitted by your cell phone comes from the GPS built into your phone, accurate to within a few meters. The location via the web browser …
Ask your web users for an evaluation
The Rating function allows the user to give feedback in the form of a rating. 1. Use Among the building features, click on “Media” and then, in the menu that …
The multiple choice list (Web Chatbot)
Allow the user several choices in a menu of your web chatbot 1. Use The multiple choice list is a feature of Botnation AI that allows you, for example, to …