In recent years, many companies have been adopting chatbots for Human Resources (HR). They are very practical in some cases and can even improve the management of the company. It is the HR department that benefits the most from their implementation. Would you like to learn more about these tools and their use? Then you should be interested in the rest.
What is a chatbot?
A chatbot is a software program created to interact and converse with human beings. There are two main types. First, some chatbots are programmed with specific responses and reactions. They are prepared to answer predefined questions and already have the answer. Others, on the other hand, adapt according to the question of their interlocutor. They have artificial intelligence and sometimes even a memory.
Chatbots are mostly used in companies. The goal is to use them as virtual assistants to answer customers. This way, they can address their concerns efficiently and in a timely manner. They therefore simplify the work of various departments in the company.
It is therefore a very effective solution to improve productivity and business performance. However, in order for this tool to perform well to produce good results, it is recommended to get the best HR chatbot to ensure total efficiency. Botnation’s solution is probably the one that meets all the conditions. It is indeed a customizable HR chatbot that can be adapted to the needs of the company.
How does the HR chatbot work?
The HR chatbot is set up to meet the needs of the Human Resources department of a company. It is used to maintain a good relationship with the customer. Most companies link their chatbot to their online platform. Therefore, when a customer or a simple visitor wants to ask a question, he just has to address the chatbot.
The latter is available at all times and provides an immediate response. The advantage is that this type of chatbot has a multitude of other features. For example, it can help in dealing with employees and future employees. This is the case of the HR recruitment chatbot.
What are the advantages of using an HR chatbot?
In the Human Resources department, using a chatbot can have many advantages. It all depends on its functionality and performance as a conversational agent.
Improve the employee and collaborator experience
It should be recognized that the HR chatbot helps to improve the experience of the company’s employees . The same is true for the other collaborators involved.
Indeed, they benefit from a clear and quick answer to most of their questions. Some people may have questions about a few important points. Examples include:
- dates of vacations
- salary amounts
- the date of payment
- conditions to benefit from a bonus
- the rules of sick leave
The goal is to satisfy all the demands of the company’s employees. This is the best way to build confidence and maintain a good relationship with them.
Facilitate the work of the HR department members
HR chatbots also make the work of the HR team easier. This computer program is in fact created to manage most of their classical tasks. It also provides all the necessary information for the smooth running of their work. This is the case, for example, with information on the identity of one of the employees or their contact details.
Since the tasks are automated, they are done faster. It is very practical to save time and be more productive. The HR department members will be able to take on other functions within the company.
Facilitate the recruitment of new employees
Some of these computer programs are also used in the recruitment process of new employees. Applicants must first submit their application on the online platform. Then they are guided by the chatbot through the application process. The latter ensures that the candidate has a positive experience by interacting with him or her, thereby enhancing the employer brand.
In this way, only candidates who meet all the required criteria are selected. Recruitment is therefore faster and, above all, more efficient.
Organize the training of the company’s employees
The implementation of an HR chatbot also has the role of training the company’s employees . It allows employees to receive personalized training according to their profile. It uses both company and employee data to do this. The goal is to develop competent employees who are able to accomplish their mission.