What is a chatbot? Simple definition and explanations

Are you wondering what a chatbot, otherwise known as a conversational robot, is? The dematerialization of exchanges is a reality that must be controlled in this digital age. This is actually a good thing for web marketing. Companies and salespeople …

Bank of Polynesia: feedback on its chatbot Atea.

Nina Morgenstern is in charge of the Multimedia Customer Relations Center at the Bank of Polynesia, a subsidiary of the Société Générale Group in French Polynesia. She is in charge of new projects and the interweaving of the various remote …

The advanced mode of escalation to human

Botnation has a human escalation module by default. In short, when the chatbot shows its limits (because it does!), you can propose to transfer the discussion to a human, in the form of live chat. Several users have told us …

A chatbot to improve the event experience

Loïc Rivalain has a dream job! He designs games for the clients of his communication agency, Ma Langue Au Chat. If his activity is mainly related to events, digital tools help him on his projects. Botnation and its chatbot solution …

Conversational agent: how to design it well?

Creating a site involves many parameters and details to be realized and respected. Indeed, a website can have several programs and parameters, and among these, we find the conversational agent. The conversational agent, or chatbot, is a very important element …