Choosing a CRM software: issues and features

In a world in constant transformation, it is essential for every company to personalize its interactions with its customers in order to better retain them. It is for this very purpose that more and more companies are opting to use CRM …

Botnation wins the Innovation Award

In October, Botnation was invited to the French “Cas d’Or” (golden cases) ceremony dedicated to Modern Selling. The ceremony took place at the prestigious Aéro-Club de France and was hosted by the unrivalled Pascal Gayat, serial entrepreneur and founder of the …

How to improve customer satisfaction?

Every company, regardless of its field of activity, aims to satisfy its customers. This is the sine qua non for the survival of the company. To do this, the company must provide a service that is of the highest quality. If …

Why measure customer satisfaction?

Customer satisfaction is the watchword for all companies aiming to move up in the market. This rate of customer satisfaction cannot be measured by simply looking at the customer. There are some key elements that need to be taken into account …

How to use our free WordPress chatbot plugin?

In recent years, it has become difficult to talk about marketing tools without mentioning chatbots. Especially in the field of digital entrepreneurship, the importance of this solution has made the chatbot an indispensable communication tool. That’s why most companies today are …

10 use cases of a chatbot in the hotel industry

No matter what sector you are in today, it is vital to be present on the Internet. The hotel industry is not excluded from this requirement due to the digital revolution. In addition, it is important to ensure a good presence …

The advanced mode of escalation to human

Botnation has a human escalation module by default. In short, when the chatbot shows its limits (because it does!), you can propose to transfer the discussion to a human, in the form of live chat. Several users have told us that …

A chatbot to improve the event experience

Loïc Rivalain has a dream job! He designs games for the clients of his communication agency, Ma Langue Au Chat. If his activity is mainly related to events, digital tools help him on his projects. Botnation and its chatbot solution is …

Conversational agent: how to design it well?

Creating a site involves many parameters and details to be realized and respected. Indeed, a website can have several programs and parameters, and among these, we find the conversational agent. The conversational agent, or chatbot, is a very important element that …

Create a chatbot for free: the steps to follow

The future clearly belongs to chatbots, so don’t delay in placing a chatbot on your site. This is an ideal way to respond to customers quickly and understand their request by showing them a good image of the company and proving …

WhatsApp Chatbot: why and how to create one?

For several years now, the WhatsApp chatbot has become a must-have tool for companies that want to better interact with their customers. Many companies are adopting this solution because it has several advantages. Online messaging is essential in our daily lives …

How to make money with Botnation?

We have our own referral program that allows you to recommend Botnation to your network and receive a recurring income on the subscriptions generated (25%). If you missed it, follow the guide! It is therefore a first way to collect income …

The BOTNATION AI team spoke at the Social Media Grand Prix.

The Social Media Grand Prix is a major event in the digital ecosystem. It aims to celebrate the most effective and innovative Social Media devices, but also to exchange between experts and brands around all the issues of Social Marketing. “Chatbots, …